Utah man says he can’t get refund from Apple because AI calls the shots now — pr

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Buying an audiobook through the Apple Books app should be simple.

But for South Jordan, Utah resident Chadd Player, the experience turned into a frustrating fight with one of the world's most powerful tech companies — and an artificial intelligence system that no human could override.

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Player told Utah news station KSL-TV that he bought an audiobook through Apple, but ended up being charged twice.

"They charged me for both the audiobook and the regular book (e-book)," Player said (1).

He requested a refund from Apple. The request was denied. Then his appeal was denied, too.

Player said he eventually spoke with an Apple supervisor who agreed the charge looked wrong. But even that did not fix

Fuente original: Yahoo Finance (https://finance.yahoo.com/economy/articles/utah-man-says-t-refund-183000603.html)